Audio Interview

Humility and empathy: critical qualities of leadership

Published on November 28, 2024   32 min

Other Talks in the Playlist: Interviews with business leaders and scholars

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Interviewer: Today, I'm interviewing John Hennessy, currently chairman of Alphabet Inc., on the subject of humility and empathy as critical qualities of good leaders, particularly in the context of the board room. The background of this interview is Dr. Hennessy's book: Leading Matters, Lessons from My Journey, published by Stanford University Press in 2018. Listeners are expected to have read Chapter One, Humility: The Basis for Effective Leadership, Chapter Four, Empathy: How It Shapes a Leader in the Institution, and Chapter Three, Leadership of Service: Understanding Who Works for Whom, before listening to this interview. If they've read the entire book a model of brevity at under 200 pages, so much the better. Dr. Hennessy, thank you for sparing the time. In your book, you use the words humility and empathy in particular ways. For example, on page 18, you start a description of what you mean by referring to artful, directed humility, a practice you develop as a leader, and on page 52 you do something similar, describing characteristics of empathy but not attempting a definition. May I start by asking should readers and listeners be warned, don't quote me on act on what I say out of context.

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Humility and empathy: critical qualities of leadership

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