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  We are sorry you are experiencing access problems

1

Check with your IT department that JWPlatform, JWPlayer and Amazon AWS & CloudFront are not being blocked by your network.

The relevant domains are *.jwplatform.com, *.jwpsrv.com, *.jwpcdn.com, jwpltx.com, jwpsrv.a.ssl.fastly.net, *.amazonaws.com and *.cloudfront.net. The relevant ports are 80 and 443.

2

Check the following talk links to see which ones work correctly:

Auto Mode
HTTP Progressive Download

Send us your results from the above test links at support@hstalks.com and we will contact you with further advice on troubleshooting your viewing problems.

3
  • Ensure your operating system and browser matches or exceeds the minimum system requirements.
  • Ensure Cookies & JavaScript are enabled in your browser.
  • Check if the talks play correctly using a different PC on the same network.
  • Check if the talks play correctly using a different network (eg. remote access from home).