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1. Operations strategy: a decision and evaluation framework
- Prof. Jan A. Van Mieghem
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2. Operations strategy: competition, competencies & trade-offs
- Prof. Gad Allon
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3. Capacity strategies
- Prof. Brian Tomlin
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4. Inventory and supply chain strategies
- Prof. Jing-Sheng Song
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5. Flexibility
- Dr. Jiri Chod
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6. Operational and financial hedging
- Prof. John R. Birge
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7. Flow optimization strategies
- Prof. Jérémie Gallien
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8. Sourcing strategies
- Dr. Donald Rosenfield
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9. Contracting in a supply chain
- Prof. Martin A. Lariviere
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10. Innovation and new product development (INPD)
- Prof. Vish Krishnan
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11. Service operations strategies
- Prof. Richard Metters
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12. Understanding recurrent and disruptive risk in supply chains
- Prof. Sunil Chopra
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13. How high velocity organizations get ahead and stay ahead
- Dr. Steven J. Spear
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14. The encroachment framework 1
- Prof. Bo van der Rhee
- Prof. Glen Schmidt
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15. The encroachment framework 2
- Prof. Bo van der Rhee
- Prof. Glen Schmidt
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16. Sustainability in operations
- Prof. Dr. Arnd Huchzermeier
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17. Leadership in middle management and operations
- Prof. Christoph H. Loch
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18. Caterpillar bundles to win: operations strategy in action
- Prof. Sridhar Tayur
Printable Handouts
Navigable Slide Index
- Introduction
- Why study service operations?
- What is operations?
- Characteristics of services
- Overview
- Strategic service vision
- Academic literature
- Basic principles of de-coupling
- De-coupling
- Managerial implications
- Human resource practice models
- Practitioner literature
- Restaurant service blueprint
- De-coupling and cost
- De-coupling and rounding of small numbers
- De-coupling and variance reduction
- Cost problems
- De-coupling and flexibility
- De-coupling and service quality
- De-coupling, service quality, and speed
- De-coupling: benefits and disadvantages
- Back-office decoupling strategies
- Consistent functional choices for de-coupling strategies (1)
- Consistent functional choices for de-coupling strategies (2)
- Consistent functional choices for de-coupling strategies (3)
- Retail loan processing activities
- Modeling services de-coupling
- Industry analysis: Nashville, TN retail lending
- Summary
- Thank you
This material is restricted to subscribers.
Topics Covered
- Characteristics of services
- Strategic service vision
- De-coupling services
- Strategies of cost, flexibility, speed and quality
- Back-office de-coupling strategies
Talk Citation
Metters, R. (2012, December 6). Service operations strategies [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved April 26, 2024, from https://hstalks.com/bm/2446/.Export Citation (RIS)