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Printable Handouts
Navigable Slide Index
- Introduction
- Why study service operations?
- What is operations?
- Characteristics of services
- Overview
- Strategic service vision
- Academic literature
- Basic principles of de-coupling
- De-coupling
- Managerial implications
- Human resource practice models
- Practitioner literature
- Restaurant service blueprint
- De-coupling and cost
- De-coupling and rounding of small numbers
- De-coupling and variance reduction
- Cost problems
- De-coupling and flexibility
- De-coupling and service quality
- De-coupling, service quality, and speed
- De-coupling: benefits and disadvantages
- Back-office decoupling strategies
- Consistent functional choices for de-coupling strategies (1)
- Consistent functional choices for de-coupling strategies (2)
- Consistent functional choices for de-coupling strategies (3)
- Retail loan processing activities
- Modeling services de-coupling
- Industry analysis: Nashville, TN retail lending
- Summary
- Thank you
This material is restricted to subscribers.
Topics Covered
- Characteristics of services
- Strategic service vision
- De-coupling services
- Strategies of cost, flexibility, speed and quality
- Back-office de-coupling strategies
Talk Citation
Metters, R. (2012, December 6). Service operations strategies [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved April 26, 2024, from https://hstalks.com/bm/2446/.Export Citation (RIS)