Prof. Richard Metters Mays Business School, Texas A&M University, USA

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Richard Metters is the Tenneco Professor of Management at the Mays Business School, Texas A&M University. He holds a Ph.D. from the Kenan-Flagler Business School, University of North Carolina, an MBA from Duke University and a BA from Stanford University. He has also taught at Emory University, Vanderbilt University, Southern... read moreMethodist University. Prior to his academic career he worked at Bank of America, CitiBank, and Crocker Bank (now Wells Fargo). His research interests concentrate in service sector operations management and supply chain management. He has previously published over 40 academic articles and is the principal author of the textbook Successful Service Operations Management. His research has involved Kroger, BancTec, Blockbuster, the US Postal Service, Lincoln Electric Motors, Bob's Candies, Atlanta Refreshment, American Airlines, American Express, Berol Corp., Harrah's Entertainment, Sofitel, Ritz-Carlton, Vanderbilt Child Care Center, and many other firms.