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Navigable Slide Index

1. Introduction
2. Talk outline: part 2
3. Causes of reactions (1)
4. Change attitudes
5. Personality and change (1)
6. Personality and change (2)
7. Causes of reactions (2)
8. Expected stakeholder reactions (1)
9. Expected stakeholder reactions (2)
10. Identify potential gaps in stakeholder reactions
11. Stakeholder taxonomy: potential gaps
12. Developing support and reducing resistance
13. Education and communication
14. Participation and involvement
15. Facilitative support
16. Emotional support
17. Incentives and rewards
18. Manipulation and co-optation
19. Coercion
20. Develop stakeholder support & reduce resistance
21. Stakeholder taxonomy: closing the gaps
22. Tell the story; Sell the story
23. Change management model
24. Summary
25. Final remarks

Topics Covered

• Leading organizational change
• Managing organizational change
• Turning good ideas into good outcomes
• The change management process
• Stakeholder analysis
• Stakeholder identification
• Stakeholders facilitate organizational change
• Potential stakeholder reactions to change
• The causes of stakeholder reactions to change
• Identify needed behaviour from stakeholders
• Identifying gaps between desired and expected stakeholder reactions to change
• Closing gaps between expected and desired stakeholder behaviors
• Techniques to influence stakeholder reactions to change

Links

Series:

• Organizational Behavior

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 1, 2012