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1. Introduction
2. Overview of IT outsourcing market
3. IT/BPO outsourcing market
4. Fundamental question 1
5. The outsourcing learning curve 2010 to 2014
6. The winner's curse in IT outsourcing
7. Main risks in IT outsourcing
8. Fundamental question 2
9. Strategic sourcing (A) by business activity
10. Strategic sourcing (B) by market comparison
11. Fundamental question 3
12. Nine core back-office capabilities
13. Example, Commonwealth Bank Australia
14. Fundamental question 4
15. Underlying types of relationship
16. Ask yourself, what drives behaviour?
17. Fundamental question 5
18. Twelve supplier capabilities
19. Fundamental question 6
20. Contract management, team chemistry
21. Fundamental question 7
22. Anatomy of an outsourcing deal (1)
23. Anatomy of an outsourcing deal (2)
24. Anatomy of an outsourcing deal (3)
25. Outsourcing contracts, some quotes
26. Lifecycle cost escalation
27. Fundamental question 8
28. Contract scorecard dashboard
29. What service is
30. Customer service, the 'big four' metrics
31. A summary test
32. Adopt rightsourcing principles 2010 to 2014
33. References
34. Recently published

Topics Covered

• The IT outsourcing market
• Asking the right questions
• The outsourcing learning curve
• Main risks in IT outsourcing
• The winner's curse
• Strategic sourcing
• Nine core back-office capabilities
• Underlying types of relationship
• Supplier capabilities
• Contract management
• Anatomy of an outsourcing deal
• Outsourcing contracts
• Lifecycle cost escalation
• Contract scorecard dashboard
• Customer service
• Outsourcing principles
• References

Links

Series:

• Strategic Issues in Information Technology

Categories:

• Strategy
• Technology & Operations

Talk Citation

Publication History

• Published on March 13, 2011
• Archived on April 26, 2022