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              - Archived Lectures *These may not cover the latest advances in the field
 - 
                                
                                1. Product management and product elimination
- Dr. David Harness
 
 - 
                                
                                2. Switching banks: gone but not forgotten
- Dr. Ron Garland
 
 - 
                                
                                3. Pricing determinants and decisions in financial services
- Dr. Hooman Estelami
 
 - 
                                
                                4. Protecting the bottom-line in a downturn
- Dr. Dirk Schmidt-Gallas
 
 - 
                                
                                5. Introduction to financial services marketing
- Dr. Tina Harrison
 
 - 
                                
                                6. Understanding financial services consumers and behavior
- Dr. Tina Harrison
 
 - 
                                
                                7. Internet banking
- Ms. Kathryn Waite
 
 - 
                                
                                8. Communicating and promoting financial services
- Mr. Steve Manton
 
 - 
                                
                                9. Customer management in financial services
- Ms. Liz Machtynger
 
 - 
                                
                                10. Financial services distribution
- Prof. James Devlin
 
 - 
                                
                                11. Bundling in banking - strategy to increase profits
- Mr. Martin Koderisch
 
 
Printable Handouts
Navigable Slide Index
- Introduction
 - Outline (1)
 - Outline (2)
 - Outline (3)
 - Distribution
 - Financial services product range
 - Distribution in FS: roles fulfilled (1)
 - Distribution in FS: roles fulfilled (2)
 - Distribution channels: direct vs. indirect
 - Distribution channel types
 - Direct distribution channels: direct mail
 - Direct response advertising
 - Branch network
 - Branch network advantages
 - Branch network disadvantages
 - Direct sales force (DSF)
 - Bankassurance (1)
 - Bankassurance (2)
 - Indirect distribution channels: IFA
 - Tied and multi-tied agents
 - Quasi-financial services (QFS)
 - Non-financial services
 - Technology driven-channels: the telephone
 - Telephone advantages and disadvantages
 - Technology driven-channels: the internet (1)
 - Technology driven-channels: the internet (2)
 - Technology driven-channels: others
 - Multi-channelling
 - Current issues: the retail distribution review (RDR)
 - The Thoresen review of generic financial advice
 - Summary
 
Topics Covered
- Distribution in financial services: roles fulfilled
 - Direct distribution channels
 - Bank assurance
 - Indirect distribution channels
 - Technology driven channels
 - Current issues: the retail distribution review and the Thoresen review of generic financial advice
 
Links
Series:
Categories:
Talk Citation
Devlin, J. (2008, October 7). Financial services distribution [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 4, 2025, from https://doi.org/10.69645/TUSX9000.Export Citation (RIS)