Skip to main content
Search
Extended-form Case Study

Accessible hospitality: the case of Marsham Court Hotel

Published on March 31, 2025   12 min

A selection of talks on Management, Leadership & Organisation

Please wait while the transcript is being prepared...
0:00
Hello. I'm Dr. Babis Giousmpasoglou, Principal academic in human resource management at Bournemouth University. Today, I'm excited to share the inspiring story of Marsham Court Hotel, an independent hotel here in Bournemouth. This hotel has become a pioneering force in accessibility, setting a new standard for accommodating disabled guests across the UK hospitality industry.
0:30
The Marsham Court Hotel opened in 1913 occupying one of two neighbouring houses on the East Cliff. Mr. and Mrs. Marsh, who had a ham curing business, originally owned the building and supposedly put together the words Marsh and ham. By 1923, demand for the hotel's 13 rooms had become so great that the neighbouring house was bought and linked to provide 41 rooms. The current owners are Rosie, James and Russell. They are fourth generation hoteliers whose parents bought the hotel in 1987 when it was in need of substantial refurbishment. They continue to invest in the hotel, building on its hard-earned reputation for quality, service and attention to detail.
1:31
Located on the East Cliff, Marsham Court Hotel sits in the heart of Bournemouth, just a quick 5-minute stroll from the town's main attractions, shops, restaurants, cafés and beautiful beaches. The hotel offers 95 thoughtfully designed bedrooms including five accessible bedrooms on the first and second floors tailored specifically for wheelchair users. Every public area from hallways and staircases to landings and lifts has been carefully configured to provide maximum accessibility ensuring a seamless experience for all guests.

Quiz available with full talk access. Request Free Trial or Login.

Show
Hide

Accessible hospitality: the case of Marsham Court Hotel

Embed in course/own notes