Share these talks and lectures with your colleagues
Invite colleaguesWe noted you are experiencing viewing problems
-
Check with your IT department that JWPlatform, JWPlayer and Amazon AWS & CloudFront are not being blocked by your network. The relevant domains are *.jwplatform.com, *.jwpsrv.com, *.jwpcdn.com, jwpltx.com, jwpsrv.a.ssl.fastly.net, *.amazonaws.com and *.cloudfront.net. The relevant ports are 80 and 443.
-
Check the following talk links to see which ones work correctly:
Auto Mode
HTTP Progressive Download Send us your results from the above test links at access@hstalks.com and we will contact you with further advice on troubleshooting your viewing problems. -
No luck yet? More tips for troubleshooting viewing issues
-
Contact HST Support access@hstalks.com
-
Please review our troubleshooting guide for tips and advice on resolving your viewing problems.
-
For additional help, please don't hesitate to contact HST support access@hstalks.com
We hope you have enjoyed this limited-length demo
This is a limited length demo talk; you may
login or
review methods of
obtaining more access.
Printable Handouts
Navigable Slide Index
This material is restricted to subscribers.
Topics Covered
- Client’s behaviors
- Contextual strategy
- Next-gen operating model
- Client first approach
Talk Citation
Li, L. (2025, February 27). Next-gen digital wealth and banking [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved April 15, 2025, from https://doi.org/10.69645/OUBF6205.Export Citation (RIS)
Publication History
- Published on February 27, 2025
Transcript
Please wait while the transcript is being prepared...
0:00
Hi, everyone. This is Lily Li.
I have practice experience
in financial services and
management consulting
industry for
over 14 years ranging
from business strategy,
investing, product development
and management as well as
innovation, ideation
from beginning
to the full blown execution.
Today, I will invite
you to imagine
the next generation world
that we are getting
into with me.
Furthermore, to
understand the context,
the operating possibility
for the field of
wealth and asset management in
the digital banking could be
vastly different. Let's begin.
0:40
Practical research facts and
thinking in this
talk started back
in 2018 when a pivot
point happening of digital
engagement in the market.
We have already witnessed
those anticipations
taking place.
Flashing back, as we know
the smartphone was
actually invented in
the very early '90s and we were
having the Internet
of Things in 2009,
Google Glass in 2013,
Apple Watch in 2015.
We also know that
the first mobile app
was only happening in 2008.
That means basically,
the common observation
is that most of
these ground-breaking
innovations are
taking slow mass market
adoptions and extension.
This explains why the first
mobile app only happened
16 years after the
first smartphone.
In today's world, of course,
we are also entering the era of
generative AI with GPT-4o,
Claude 3.5 Sonnet,
Perplexity Pro, etc.,
that is introducing
a new interface
to know the world
and to interact.
Coming to the voice
intelligence,
which we also know is vastly
adopted in the digital
banking world.
Believe it or not,
the first voice
recognition machine was
invented in 1952 by
Bell Laboratories.
The voice system first
became popular widely in
the early 2010s when Apple
introduced Siri in 2011.
This echoes back to what
we're talking about.
It takes a long time to
adopt to mass markets.
However, the next phase of a
decade usually accelerated
exponentially to the
estimated scale of
greater than world population
assistance in 2024.
Similarly, with the new AI wave,
we already passed
the first phase of
investing but yet, we're only at
the beginning of the
AI development and
applications which we'll review
within the next 10 years.
Understanding the gap between