“Takt” time considerations for customer satisfaction

Published on May 30, 2024   9 min

A selection of talks on Management, Leadership & Organisation

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0:00
Hello. My name is Dr. Steve Kramer. I am a Professor of Decision Science at Nova Southeastern University, a Fellow of the American Society for Quality, and a certified master black belt.
0:14
Most of us have heard the term 'takt', but many haven't considered its implications. In this session we'll give you a brief history of takt, talk about some potential weaknesses, but then give you a strategy to be able to modify takt to make it be useful more generally.
0:30
What is takt? Some of these words may come to mind: cadence; sequence; feeling; rhythm; beat.
0:40
Takt is actually the German form of the Latin 'tactus'. We commonly associate takt with a third line. Time allocated to produce per product in order to match demand.
0:53
More specifically, as adopted by Toyota, it's not just the time between demands because demands may occur outside of working time. Takt divides available time by demand. As implemented at Toyota, takt supported just-in-time by determining the exact time of production. Note that this was done in a controlled production environment. Demand was fixed looking out 10 days.
1:19
An assembly line controls not only the rate of demand but also removes variability between successive demands giving you a fixed pace. Work never has to wait because a service time is always less than the time between demands enabling very high utilization. For instance, a service can take 59 seconds if the next arrival is always 60 seconds and never have to wait. What happens when we do not regulate demand and get arrival variability? To assess this impact,

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