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0:00
Hello, my name is
Elizabeth Manias
and I work as a professor
at Monash University.
I will be speaking to you
about patient engagement
in healthcare:
framework, benefits
and challenges.
0:15
Here are the aims of
the presentation.
I will be providing a definition
of patient engagement;
an overview of
frameworks available
about patient engagement;
benefits of enabling patient
engagement in healthcare;
the challenges of
creating opportunities
for patient engagement;
the practical strategies
to support patients
to facilitate engagement;
and finally the measures to
evaluate patient engagement.
0:42
First of all, it is
important to provide
a definition of
patient engagement.
It relates to involving
patients in the decisions
about their health,
wellness, and care.
The definition comprises a
combination of key elements.
It is about giving patients
different options about
their healthcare,
helping them to
understand these options
and working out what
really matters to them
depending on their values,
goals of care and preferences.
It is not just about collecting
information from patients
or giving information
to patients
as this is a passive process.
Instead, it relies on
supporting patients
to build on their
knowledge, confidence,
skills, ability to interact,
and also their willingness
to manage their health
and well being.
It is also important that there
are interventions available
for health professionals
to support patients to
increase their activation.
Activation relates to helping
patients to understand
that their input is important
and then enabling
them to contribute
to healthcare decisions.
Patient engagement is a bit
different to patient experience,
which is more about how
health professionals
meet patient expectations
in healthcare encounters.
