Driving patient centricity: a global-to-local implementation framework

Published on August 31, 2026   14 min

A selection of talks on Pharmaceutical Sciences

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0:00
Hello. My name is Farai Moyo, and I'm a pharmacovigilance specialist at GSK. Today, I'm going to talk to you about patient centricity and the framework that we have implemented in the safety department here at GSK.
0:17
I'm going to describe the pilot project that led to the formation of the patient centricity team and the creation of the framework. I'll close off with lessons learned and the future direction.
0:34
To lay the foundation of how we got to this framework, I want to emphasize the importance of patient centricity within pharmacovigilance. Patient centricity refers to putting patients at the center of all safety-related activities and decision-making processes. It emphasizes understanding and addressing patient needs, preferences, and experiences to improve medication safety and overall healthcare outcomes. Patient centricity is essential throughout the life cycle of a medicinal product. Remember that this is not one-sided either. There are benefits to industry as well. To guide industry, there are some roadmaps and special interest groups from ISoP and pvnet that serve as forums to share best practices and experiences.
1:21
Regulatory initiatives are increasingly prioritizing patient involvement to enhance safety measures, improve communication, and ensure effective risk management strategies. Regulatory bodies like EMA, FDA, IHI, and ICH are driving patient-centric approaches. For adverse drug reaction reporting, the EMA enables direct patient reporting of suspected adverse events throughout the EU, and the IHI developed a mobile application for patients to report medicine side effects and access drug information. For benefit-risk assessment, the FDA guidance emphasizes including patient perspectives in benefit-risk profile of medical devices, and the ICH guidance incorporates patient perspectives into therapeutic context and benefit-risk assessments for marketing applications, and the IHI framework integrates the patient preferences on benefits and risks into medicinal product decision-making. For risk management, EMA guidance stresses patient input in designing and implementing risk minimization measures and safety communications. The EMA: PV legislation promotes collaboration with patient organizations to improve preventable harm from medication errors. There is a lack of systemic global frameworks supporting

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