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1. Introduction
2. Talk agenda
3. Innovation
4. Supply chain innovation
5. Linking customer value to supply chain strategy
6. The 3T's of highly effective supply chains
7. Perfect order by moving people from "I" to "T"
8. Its all about perceptions!
9. Defining the perfect order
10. Perfect order experience through supply chain
11. Supply chain management
12. C3 behaviour is essential for supply chain success
13. Multiplying the benefits: C3 behaviour and trust
14. C3 behaviour and trust: collaborative environments
15. Collaboration to achieve the perfect order
16. To measure is to know...
17. The question we all need to ask
18. Measuring collaboration: success or failure?
19. SCCI barometer
20. Success and failure across overall supply chain
21. Extended chains accumulate risk
22. Risks for supply chain and competitive advantage
23. A day without coffee?
24. Water is the new CO2!?
25. Creating the resilient supply chain
26. Increasing resilience in your supply chain
27. Competitive supply chain resilience
28. Identify critical processes
29. Managing the processes to achieve perfect order
30. Emotional intelligence gains competitive advantage
31. IQ - the technical skills of the supply chain
32. Relational skills of the supply chain: self-mastery
33. Relational skills of the supply chain: empathy
34. Relational skills of the supply chain: social skills
35. Social coordination
36. Conclusion
37. Why customers stop doing business
38. Collaboration for SC success is up to you
39. Links and further information
40. Cranfield - a distinguished reputation
41. Contact details

Topics Covered

• Innovative methods for improving supply chain process, systems and structure
• Maintaining your competitive advantage in a changing environment
• Competitive Supply Chain Resilience: methods to gain advantage
• The new supply chain skill set: the qualifiers and winners

Links

Series:

• Supply Chain Management

Categories:

• Strategy
• Technology & Operations

Talk Citation

Publication History

• Published on November 22, 2010