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1. Introduction
2. Why care about decision making?
3. The problem solving process
4. Guidelines for problem definition
5. Identify alternative solutions
6. Evaluate and choose an alternative
7. Example - screening table for compact cameras
8. Screening approaches
9. Scoring approaches (1)
10. Scoring approaches (2)
11. Implement the decision
12. Example - escalation of commitment
13. Minimizing the dangers of commitment escalation
14. Monitor and control decision outcomes
15. The “ideal world” for decision making
16. “Real-world” constraints on decision making (1)
17. “Real-world” constraints on decision making (2)
18. “Real-world” constraints on decision making (3)
19. Behavioral decision making
20. Key issues in behavioral decision making
21. Simon’s behavioral model of rational choice
22. Simon’s task
23. Herbert Simon
24. The administrative model
25. Humans are satisfiers, not optimizers
26. Models of decision making
27. Heuristics
28. Tversky & Kahneman
29. Some important heuristics
30. Availability
31. Availability due to salience
32. Availability bias due to presumed associations
33. Example - snipers
34. Representativeness
35. Anchoring and adjustment example
36. The default heuristic
37. Hindsight and the curse of knowledge
38. Overconfidence bias
39. Overconfidence example
40. Calibration
41. Guidelines for minimizing overconfidence
42. Schemas, scripts and script processing (1)
43. Schemas, scripts and script processing (2)

Topics Covered

• Importance of Decision Making
• Problem Solving Process
• Problem Definition
• Alternative Generation
• Divergent Thinking
• Choice Making Approaches
• Convergent Thinking
• Escalation of Commitment
• Contingency Planning
• Constraints on Decision Making
• Cognitive Limitations
• Perception
• Selective, Subjective
• Group Polarization
• Rational Economic Model
• Limits of Rationality
• Behavioural Decision-Making
• Simon’s Administrative Model
• Satisficing
• Bounded Rationality
• Heuristics
• Availability, Representativeness, Anchoring and Adjustment, Default
• Biases
• Hindsight Bias, Overconfidence Bias
• Schemata and Scripts

Links

Series:

• Organizational Behavior

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on August 7, 2014