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Printable Handouts
Navigable Slide Index
- Introduction
- Session outcomes
- The two key parts of the presentation
- The primary objective of a profit making company?
- The way to maximize share holder value
- Customer value and SC cost can be sacrificed
- SC performance is often sacrificed
- Strategic alignment
- Creating an end to end strategic alignment
- SC alignment has 3 constituent elements
- Identifying the alignment gaps
- Developing a CDSC strategy
- Supply chain management definition
- The 3S framework
- Managing the extended supply chain
- Segmentations in SC's different stages
- Determining the decoupling point
- Strategic inventory policy
- Understanding customer value
- Lean vs. agile
- Demand profiling is the key in a B2B SC
- Demand profiling - example
- Demand profiling - applications
- Building the SC capability for innovation
- Tailored practices
- Key elements of the operating model
- Summary
- 3 takeaways
This material is restricted to subscribers.
Topics Covered
- Customer driven supply chain strategy
- Strategic alignment
- Schema
- 3S model for developing customer driven supply chain strategy
- Scope
- Decoupling point
- Strategic inventory
- Segmented supply chains
- Lean
- Agile
- Customer value profile
- Demand profile
- Tailored practices
- Operating model
- Enablers
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Talk Citation
Godsell, J. (2020, October 29). Developing a customer driven supply chain strategy [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 12, 2024, from https://doi.org/10.69645/BKMV6838.Export Citation (RIS)
Publication History
A selection of talks on Strategy
Transcript
Please wait while the transcript is being prepared...
0:00
Hi, I'm Dr. Janet Godsell.
I'm with a supply chain research sensei at Cranfield School of Management.
I'd like to share with you some of the work I've done over the last 10 years.
Both through research, consultancy,
and my own teaching in the field of customer driven supply chain strategy.
0:19
The objectives of our session today,
for you in the business context to be able to do three things.
Firstly, to be able to describe
the management challenges of balancing the needs of customers,
shareholders, and understand the role of the supply chain can play in this.
Secondly, to describe two different sorts of alignment,
strategic and supply chain alignments and their constituent elements.
Finally, and perhaps most importantly,
I'll take you through the key elements,
or what we call the 3S framework for developing a customer driven supply chain strategy.
This is a practical and pragmatic strategy framework that should enable you
to start developing a customer driven supply chain strategy for your business.
0:60
This presentation is divided into two key parts.
The first is looking at customer driven supply chain,
the theory and concepts behind it,
and we'll help you evaluate whether or not
it could be a new competitive weapon for your business.
The second and slightly longer part,
and may be perhaps arguably the most important,
is then looking at the 3S framework itself and taking you through the steps that you need
to undertake to look at implementing
customer driven supply chain strategy within your business.
1:29
Just to check that you're awake and to get the ball rolling,
let's start off with a question.
The question is, is the primary objective of a profit-making company to, one,
maximize shareholder value, two, maximize customer value,
or three, to optimize the trade-off between shareholder and customer value?
Just in this pause,
have a little think and write down your answer,
is one, two or three.
This is a question I commonly ask either to
groups of MBA students or actually to business executives.
Surprisingly, I tend to get the same response in terms of answers.
Around 20 percent of the audience believe that the answers one,
to maximize shareholder value,
around another 10 percent believe the answer is two,
to maximize customer value.
But, by far the great majority actually believe that the answer is three,
to actually optimize the trade-off between shareholder and customer value.
Interestingly, the answer is really one.
The primary objective of profit-making company is to maximize shareholder value.
Perhaps this is where the twist comes in.