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Printable Handouts
Navigable Slide Index
- Introduction
- Call centre management association
- CFS - customer service
- Customer communications and mobility
- SMS - customer leading or customer led ?
- What is SMS?
- SMS and your customer contact strategy
- Customer strategy - lifestyle
- SMS integration
- SMS cost
- SMS and where it fits
- Benefits
- Considerations
- SMS put in context
- Thank you
Topics Covered
- Customer service
- Customer communications increasing with mobility
- What is SMS and what is it capable of?
- SMS and its role in the customer contact strategy
- SMS integration
- Cost
- Where it fits
- Benefits
- Considerations
- In context
Talk Citation
Crank, A. (2010, March 8). SMS: customer leading or customer led? [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 18, 2024, from https://doi.org/10.69645/TVBU9864.Export Citation (RIS)