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Printable Handouts
Navigable Slide Index
- Introduction
- Speech technologies - agenda
- Contact centre challenges
- Speech - the option
- Current deployments
- Speech systems (1)
- Speech systems (2)
- LVCSR (1)
- LVCSR (2)
- LVCSR (3)
- Phonetic index and search
- Phonetic index and search - process scheme
- Speech systems (3)
- Speech recognition applications
- Speech analytics
- Contact centre analytics ... what's missing?
- Sustainable process improvement
- Elements of a sustainable solution
- Analytics output - insurance company
- Call driver analysis - BlueCross
- Call driver analysis - EarthLink
- Customer success stories
- Summary
Topics Covered
- Contact center challenges
- Speech: the options
- Current deployments
- Technology
- Applications
- Contact center analytics
- Elements of a sustainable solution
- Call driver analysis
- Customer success stories
Talk Citation
Wax, J. (2009, September 24). Speech technologies - recognition and analytics [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 23, 2024, from https://doi.org/10.69645/YGUI9080.Export Citation (RIS)