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Printable Handouts
Navigable Slide Index
- Introduction
- Topics to be covered
- Understanding the grocery retail customer
- Consumer confidence
- Major concerns in next 6 months
- Four megatrends
- Retail trends
- Sales by format across Europe
- The format structure is a mosaic
- Other store types: bakeries and butchers
- Why shoppers shop where they shop
- The winning brands model
- Distribution of store equity indexes
- 2008: store equity index European leader board
- Higher store equity index - higher market share
- Importance of attributes: UK
- Loyalty programs across Europe
- Loyalty cards owned and used
- Attractive promotions: UK
- Attractive promotions across Europe
- Ease of parking and low prices: UK
- Discount retailers
- Hard vs. soft discounters in Europe
- Share of discount retailing in selected countries
- Discounters' share of the UK
- UK discounters
- Lidl: price, price, price!
- Aldi: price and quality?
- The format framework redesigned by the shopper
- Low prices in Tesco
- ASDA (Wal-Mart) response
- Private labels: UK
- Private labels across Europe
- Private label category share by country
- Private label: the nature of the beast
- Meijer: spinach commercial
- Own label food sub brands
- ASDA (Wal-Mart): commercial
- Tesco: non-food commercial
- Easy to find and always well stocked: UK
- A place where its easy to quickly find what I need
- Always have what I want in stock
- Keeping products in stock!
- High quality fresh food: UK
- Range and quality of fresh food!
- SPAR produce
- High quality fresh food across Europe
- Low prices for most items
- Lowest price 2007
- Summary
Topics Covered
- What are consumers concerned with and how does that impact their grocery purchasing?
- Four megatrends
- Retail trends
- Grocery store differentiators and the drivers of store equity
- Discussion of the importance of price, private label and the rise of the discounters
Talk Citation
Banks, J. (2009, May 10). Understanding the retail customer [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved December 21, 2024, from https://doi.org/10.69645/VKLZ8603.Export Citation (RIS)