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0:00
Hello, I am Erich Steinbock.
I have been lecturing at SHMS
in Switzerland since 2013.
Previously, my 50-year career
in hospitality has taken me
from a waiter
apprenticeship position to
the vice president of a
luxury hotel company.
In this presentation, I'm to
discuss the advantages and
potential challenges one can
experience in a hospitality role
regardless of the level.
0:33
Those who succeed in the
hospitality industry
finding it not only
a rewarding career,
but also a sense of purpose.
They have honed their
interpersonal skills,
continually broaden
their knowledge base,
become adept at exercising
leadership, and understanding
their role as followers.
Sort out mentors whose example
drives them to succeed,
a flexible and adaptable in
navigating the ever-evolving
business environment,
understand that self-management
is the foundation of managing
others, and recognize
the global implications
of their work.
1:12
I thought it may be best to
present the content
by sharing examples
from my experience in
the hospitality world that
took me from Austria
to Switzerland,
France, Bermuda,
the United States,
back to Austria, then back to
the United States, and
concluded in Saudi Arabia.
I was born and raised
in Vienna, Austria,
where I dropped out of high
school at the age of 15.
My English professors farewell,
which included the comment,
"Erich, give it up,
you will never finish a sentence
in the English language".
My father took me
to a hotel where we
successfully applied
for entering
into a waiter apprenticeship.
From the first day at work,
I noticed that the employees and
the managers communicated
in several languages.
Hospitality is a
communications business.
Luckily, I belonged to
a garage band during
my apprenticeship,
which taught me the words
through the songs by
the then-famous artists,
such as The Beatles,
The Rolling Stones,
and Chuck Berry.
At the end of my
three-year apprenticeship,
my English skills had improved.
Music was a better teacher
than my English professor.
I also noticed another quality
among the staff who proudly
pleased our guests,
they had the desire to serve.
