A career in hospitality: enjoying its benefits and living with the drawbacks

Published on October 31, 2023   26 min

A selection of talks on Management, Leadership & Organisation

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0:00
Hello, I am Erich Steinbock. I have been lecturing at SHMS in Switzerland since 2013. Previously, my 50-year career in hospitality has taken me from a waiter apprenticeship position to the vice president of a luxury hotel company. In this presentation, I'm to discuss the advantages and potential challenges one can experience in a hospitality role regardless of the level.
0:33
Those who succeed in the hospitality industry finding it not only a rewarding career, but also a sense of purpose. They have honed their interpersonal skills, continually broaden their knowledge base, become adept at exercising leadership, and understanding their role as followers. Sort out mentors whose example drives them to succeed, a flexible and adaptable in navigating the ever-evolving business environment, understand that self-management is the foundation of managing others, and recognize the global implications of their work.
1:12
I thought it may be best to present the content by sharing examples from my experience in the hospitality world that took me from Austria to Switzerland, France, Bermuda, the United States, back to Austria, then back to the United States, and concluded in Saudi Arabia. I was born and raised in Vienna, Austria, where I dropped out of high school at the age of 15. My English professors farewell, which included the comment, "Erich, give it up, you will never finish a sentence in the English language". My father took me to a hotel where we successfully applied for entering into a waiter apprenticeship. From the first day at work, I noticed that the employees and the managers communicated in several languages. Hospitality is a communications business. Luckily, I belonged to a garage band during my apprenticeship, which taught me the words through the songs by the then-famous artists, such as The Beatles, The Rolling Stones, and Chuck Berry. At the end of my three-year apprenticeship, my English skills had improved. Music was a better teacher than my English professor. I also noticed another quality among the staff who proudly pleased our guests, they had the desire to serve.

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A career in hospitality: enjoying its benefits and living with the drawbacks

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