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Printable Handouts
Navigable Slide Index
- Introduction
- Introduction to value
- About the series
- What this talk is about
- The word "value" has itself become devalued
- Some industries that are now using VBP
- What is value?
- What is value? - answers managers have given
- A couple of definitions
- Why value is important
- Value? let's look at water
- The Value Triad
- What is a value driver?
- Tangible and intangible value "drivers"
- Value - conventional & contemporary thinking
- Perceptual mapping (1)
- Perceptual mapping (2)
- Customer value line
- Bad business management
- Demanding an impossible task!
- The cost of ignoring value
- Gary Hamel on competition
- Thank you for listening!
Topics Covered
- Role of value in all business transactions
- Value concept poorly understood
- Value Triad framework to analyse Value
- Identifying and using Value Drivers
- Importance of building Value thinking throughout the value chain
Talk Citation
Macdivitt, H. (2010, August 10). Challenge of value: building customer value through understanding [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 2, 2024, from https://doi.org/10.69645/OZFU5063.Export Citation (RIS)