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0:00
Hello. My name is Dr. Mike
Clayton and I'm the founder,
creator and presenter of
the 'Management Courses'
YouTube channel.
This talk is about working
in matrix organisation.
0:16
I'm going to start by looking
at six key skills that you
need to have in
matrix organisation
and the workflows around them.
The first is the
cluster of goals,
roles, and responsibilities.
Because to work effectively
in a matrix organisation,
we need to be very clear
about clarifying the
roles of individuals,
the goals that they,
their teams and the
wider organisation
have, and the
responsibilities that
each individual has for
delivering those goals.
Goals and the strategy
that delivers them
both need to form the
basis for prioritization.
Because within a
matrix organisation,
each individual manager
needs to be balancing
the different priorities of
the different dimensions in
their matrix organisation.
This leads to a number of roles
within that organisation.
These include
functional managers,
project managers
and team members,
all of whom could have
reporting lines in multiple
different directions.
This makes it really
important that
each role has defined
responsibilities
and absolute clarity about
the choices they're able to
make and where their
decision-making authority
comes to an end.
As I've said in previous talks,
the biggest challenge
for many managers
and project managers and
team members in a
matrix organisation
is the need to make decisions.
They need to understand
where their limits of
decision-making lie
and the correct
escalation procedures.
This leads to an even greater
challenge, which is that
if I've got multiple managers
in multiple dimensions,
even if I don't feel able
or even to have the authority
to make a decision,
I've still got to decide in
which direction to escalate.
Without a clear understanding
of the goals I'm
working to and the
responsibilities I have,
then I can't make that decision.
