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              Printable Handouts
Navigable Slide Index
- Introduction
 - Overview
 - My introduction
 - The second P: Price
 - Primary vs. secondary packaging
 - Additional factors that impact price
 - Scarcity
 - The EDLP strategy and big box retailers
 - Remember
 - How exchange works
 - Types of exchanges: Utility concept of exchange
 - What is marketing utility?
 - Why is utility important?
 - Utility marketing benefits
 - Types of exchanges: Restricted exchange
 - Types of exchanges: Generalized exchanges
 - In closing
 - What do customers want regarding exchange?
 - Thank you
 
This material is restricted to subscribers.
Topics Covered
- Primary vs. secondary packaging
 - Factors that impact price
 - Scarcity
 - EDLP (Everyday Low Price)
 - Types of exchanges
 
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External Links
Talk Citation
Boyd, D. (2024, May 30). From the four P’s to the four E’s: exchange [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 4, 2025, from https://doi.org/10.69645/TMHE4315.Export Citation (RIS)
Publication History
- Published on May 30, 2024
 
From the four P’s to the four E’s: exchange
                  Published on May 30, 2024
                  
                    
                      
                        
                      
                    
                  
                  
                    23 min
                
              Transcript
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                  0:00
                
                
                  
                    From Ps to Es, presented
by Dr. Dionne L. Boyd.
                  
                
              
                  0:10
                
                
                  
                    Welcome back to the
four-part mini-series
                  
                    from Ps to Es,
                  
                    where we are diving into
how the marketing mix,
                  
                    known as the four Ps,
                  
                    has transitioned to the
Es of marketing today.
                  
                    In part one of the series,
                  
                    we discussed how
product, the first P,
                  
                    transition to the
first E, experience.
                  
                    Today we will explore
how the second P, price,
                  
                    has shifted to the
second E, exchange.
                  
                
              
                  0:45
                
                
                  
                    My name is Dr. Dionne L. Boyd,
                  
                    AKA Dr. B,
                  
                    AKA The Money Chick.
                  
                    I'm a global professor,
curriculum writer,
                  
                    and course developer
for over 40 classes
                  
                    in higher education in
the areas of marketing,
                  
                    business,
entrepreneurship, fashion,
                  
                    and consumer behavior.
                  
                    I am also CEO and founder of
                  
                    Image Architects and Management,
                  
                    a global marketing agency
                  
                    specializing in luxury and
experiential marketing,
                  
                    creating highly
elevated and curated
                  
                    experiences and events for
luxury retail companies,
                  
                    brands, businesses,
and professionals.
                  
                    My clients include
Neiman Marcus and
                  
                    InterContinental
Buckhead, Atlanta,
                  
                    just to name a few.
                  
                    My company also offers
education consulting,
                  
                    curriculum writing, course
development, workshops,
                  
                    and more, to universities and
                  
                    educational programs
around the globe
                  
                    such as Polimoda in
Florence, Italy,
                  
                    LIM College in New York City,
                  
                    Southern New
Hampshire University,
                  
                    and SCAD Atlanta.
                  
                    You may learn more
about my agency
                  
                    by simply visiting
iammarketingagency.com.
                  
                    Feel free to also
connect with me
                  
                    on LinkedIn at
www.lnkedin.com/in/drdionnelboyd.
                  
                    Now let's get started on
Part Two of this series.
                  
                    The second P is price,