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              Printable Handouts
Navigable Slide Index
- Introduction
 - Contents
 - Introduction to Philips
 - What is CRT TV?
 - CRT limitation
 - A breakthrough innovation in TV in 1998
 - Breakthrough innovation: Stakeholders
 - Consumer viewpoint in consumer durable
 - Technology analyst: Future view
 - Retail network view
 - Manufacturer’s view
 - Marketer’s view
 - Channel options
 - From CRT to display TV (from 1998-2004)
 - The option finally selected
 - Gradual evolution toward smart TV
 - Thank you
 
This material is restricted to subscribers.
Topics Covered
- Display TV vs. CRT
 - Philips
 - Innovation
 - Retail network
 
Talk Citation
Zaki, S. (2023, January 31). From CRT to smart TV: a smooth transition? [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 4, 2025, from https://doi.org/10.69645/RTLJ4628.Export Citation (RIS)
Publication History
- Published on January 31, 2023
 
                
                  
                    
                    Extended-form Case Study
                  
                
                
              
            From CRT to smart TV: a smooth transition?
                  Published on January 31, 2023
                  
                    
                      
                        
                      
                    
                  
                  
                    14 min
                
              Transcript
Please wait while the transcript is being prepared...
      
      
        
                  0:00
                
                
                  
                    I'm Shahid Zaki,
                  
                    I was the CEO of
Philips Pakistan and I
                  
                    was responsible for launching
this plasma TV in Pakistan.
                  
                    This case study is on
how did we move from CRT
                  
                    to Smart TV, the
                  
                    transition and its
positioning in the market.
                  
                
              
                  0:37
                
                
                  
                    Philips is a Dutch
multinational corporation
                  
                    and was headquartered
in the Netherlands.
                  
                    Previously, the office
was in Eindhoven,
                  
                    now they have moved
to Amsterdam and it
                  
                    was one of the largest electronic
companies in the world,
                  
                    but is currently, when
we talk about 2023,
                  
                    it is focused in the area
of health technology,
                  
                    having divested its
other division.
                  
                    One of the divisions Philips
                  
                    had was consumer electronics,
                  
                    where Philips had
a strong presence
                  
                    in sound and vision in 1995.
                  
                    They used to market
and sell CRT TV.
                  
                
              
                  1:21
                
                
                  
                    The CRT TV was
invented 75 years ago.
                  
                    From 1995, there
were a number of
                  
                    improvements which happened
in the CRT TV itself.
                  
                    Now what is a CRT TV?
                  
                    During these 75 years,
                  
                    the majority of televisions have
                  
                    been built around
the same technology.
                  
                    CRT implies cathode ray tubes.
                  
                    So in a CRT television,
a gun fires
                  
                    a beam of electrons inside
a large glass tube.
                  
                    The electrons excite phosphorus
atoms along the screen,
                  
                    which causes the phosphorus
atoms to light up.
                  
                    The television image is
produced by lighting up
                  
                    different areas of the
phosphorus coating
                  
                    with different colors
at different intensity.