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1. Introduction
2. J. Paul Dittmann
3. Failing initiatives
4. External factors
5. When external change exceeds the internal
6. External change
7. Our focus: internal change
8. Five steps that drive real value
9. Demand prediction process (1)
10. Demand prediction process (2)
11. Objective of this session
12. Sustaining change (1)
13. Sustaining change (2)
14. Commitment or compliance
15. Leading a supply chain turnaround
16. Getting full organizational buy-in
17. Setting expectations (1)
18. Setting expectations (2)
19. The J curve effect: manage expectations
20. Communication: the key to change management
21. Communication example (1)
22. Communication example (2)
23. Communication example (3)
24. And that is not the only problem
25. Stakeholder role mapping
26. A communication plan
27. Drafting the elevator speech
28. Strategies for dealing with resistance
29. How do you deal with complacency?
30. Summary
31. Change management plan?
32. Concluding remarks

Topics Covered

• Why initiatives fail
• External factors affecting projects
• Six special challenges with demand prediction projects
• Four proven techniques to improve chances of success
• Sustaining change is harder than the initial implementation, and a plan for it is needed
• Getting full organizational buy-in is a huge challenge and should be prominent in the tasks of the project plan
• Expectations must be managed
• Communication must be focused on key individuals

Links

Series:

• Predicting Demand

Categories:

• Marketing & Sales

Talk Citation

Publication History

• Published on July 28, 2010