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Printable Handouts
Navigable Slide Index
- Introduction
- Jennifer Kirkby
- Are your employees engaged?
- Building front line staff engagement
- A day in the life of the Widget company
- Costumer insight
- Creating the costumer value proposition
- What is a costumer value proposition?
- Famous costumer value propositions (CVP)
- Sales through service - personal experiences
- Joining up the conversations
- Eliminate unproductive time
- Case studies
- Co-creation at John Lewis
- WOW's for Haringey Council
- Sales through service motivates large company
- Sales through service - conclusions
- Personal information
Topics Covered
- Are employees engaged?
- Training, measuring, rewarding
- Customer insight
- Creating the customer value proposition
- Sales through service
- Co-creation at John Lewis
- WOW's for Haringey council
Links
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Talk Citation
Kirkby, J. (2009, July 30). Don't ask customers what they want, ask your staff [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 23, 2024, from https://doi.org/10.69645/ZQDZ2340.Export Citation (RIS)