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Navigable Slide Index

1. Introduction
2. Talk objectives and content
3. Applying the content to your own 'trust' case study
4. Example of trust
5. Is trust essential and advantageous or a luxury?
6. Defining trust
7. Trust-building
8. The essential process of trust development
9. The moment of trust - peanuts
10. How trust is built - model
11. Stages of trust development
12. Understanding trust and distrust
13. Other parties also influence trust
14. Third parties effects - in the trust building model
15. Applying the theory of building trust - peanuts (1)
16. Applying the theory of building trust - peanuts (2)
17. Applying the theory of building trust - peanuts (3)
18. Trust repair
19. A temporal model of trust repair
20. Trust repair - verbal options (1)
21. Trust repair - verbal options (2)
22. Trust repair - substantive options
23. Trust repair - customer service example
24. Trust repair
25. Summary and concluding remarks
26. References

Topics Covered

• Trust
• Trustworthiness
• Distrust
• Definitions
• Trust-building dynamics
• Trust repair dynamics
• Self-reflection

Links

Series:

• Human Resource Management

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 7, 2011