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Printable Handouts
Navigable Slide Index
- Introduction
- Energy in the call centre - two opposite pictures
- Employee engagement
- Four energies (1)
- Manage your energy, not your time
- Energy powers your organisation to achieve goals
- Four energies (2)
- Deeper look into the four energies
- Physical energy
- 7 principles for creating energising environment
- Involvement
- Passion
- Curiosity
- Pioneering
- Permission
- Commitment
- Zest
- Benefits from focusing on these 7 principles
- What's the status in your organization? (1)
- What's the status in your organization? (2)
- Factors that sap the energy
- Is there an energy crisis in your organization?
- Return on energy (ROE)
- Harnessing energy
- The role of the line manager (1)
- The role of the line manager (2)
- Review policies, procedures and work methods
- Assess your front line managers
- Harnessing energy - summary
- References
- Thank you and acknowledgements
Topics Covered
- Employee engagement
- Manage your energy, not your time
- Four energies
- Physical energy
- Seven principles
- The role of the line manager
- Review of how you do things
Talk Citation
Cameron, F. (2010, March 8). Harnessing energy [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved August 31, 2024, from https://doi.org/10.69645/ASOE7430.Export Citation (RIS)