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1. Introduction
2. The broad agenda
3. Employee engagement - what is it?
4. What is it not
5. What is it - the consensus
6. Is employee engagement an emotional thing?
7. The Maslow hierarchy of needs
8. Combination of rational and emotional drivers
9. Vital areas in employee engagement
10. Employee engagement - a few questions
11. Does it matter, or is it just a fad?
12. The 3 P's
13. How do you get it?
14. Understanding people at an individual level
15. Excellent organisations outperformed all others
16. Communicating and managing change
17. Proteus model for change
18. Communication
19. Communication - the message
20. Communication - the reason why
21. Communication - who to
22. Communication - how?
23. Employee engagement and the unions
24. The art of conversation
25. Two key questions
26. How do you know when you've got it?
27. Summary and contact details

Topics Covered

• What is employee engagement?
• Does employee engagement matter?
• Pride, performance and propensity to stay
• How do you get employee engagement?
• Proteus
• Communication
• How do you know when you have got it?

Links

Series:

• Contact Center Management

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 30, 2009