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Navigable Slide Index

1. Introduction
2. Background
3. Overview
4. Changes in the world we live in
5. Changes in employment landscape
6. Flexible working legislation (1)
7. Flexible working legislation (2)
8. Challenges in flexible working
9. Approaches to flexible working (1)
10. Approaches to flexible working (2)
11. Resistance to home working
12. Benefits of home working (1)
13. Benefits of home working (2)
14. Benefits of home working (3)
15. Challenges in home working
16. Home working - things to consider (1)
17. Home working - things to consider (2)
18. Home working - things to consider (3)
19. Home working - things to consider (4)
20. Typical set up of a home working station
21. Home working final comments
22. Annualised hours
23. Annualised hours - things to consider
24. Example of annualised hours
25. Job sharing (1)
26. Job sharing (2)
27. Example of job sharing
28. Shift ranging (1)
29. Shift ranging (2)
30. Matching approaches to business demands (1)
31. Matching approaches to business demands (2)
32. Summary
33. Reference

Topics Covered

• What do we mean by flexible working?
• Legislation
• Approaches to flexible working
• Home working
• Annualized hours
• Job sharing
• Shift ranging
• Matching approaches to business demands

Links

Series:

• Contact Center Management

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 30, 2009
• Archived on May 28, 2025