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Navigable Slide Index

1. Introduction
2. The talk's main topics
3. Road-map of the talk
4. What is employee engagement?
5. Beliefs of engaged employees
6. Attitudes of engaged employees
7. Behaviors of engaged employees
8. Organizational benefits of engagement
9. What are high-involvement work practices?
10. Giving employees power
11. Sharing information with employees
12. Building employee knowledge
13. Rewarding employees
14. Are high involvement practices effective?
15. How do these practices increase engagement?
16. I can achieve the goal
17. Goal achievement is rewarded
18. Rewards are worth the effort
19. How often are high-involvement practices used?
20. Implementing high-involvement practices
21. Benefits of a participatory change process
22. The impact of workplace diversity
23. Influence in diverse teams
24. Involvement in diverse teams
25. Innovation in Canadian businesses
26. Impact of involvement on innovation
27. Conclusion
28. Thank you

Topics Covered

• What is employee engagement?
• Organizational benefits of engagement
• Are high involvement practices effective?
• Goal achievement
• How often are high involvement practices used?
• Benefits of a participatory change process
• The impact of workplace diversity
• Innovation

Links

Series:

• Contact Center Management

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 30, 2009