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Printable Handouts
Navigable Slide Index
- Introduction
- The terrain
- Underpinning theory
- The theories are not mutually exclusive
- Intellectual capital
- What might we expect to see
- The evidence
- Labour productivity and training
- Changing emphasis
- Contingent HR
- Factors in the link
- The 'service profit chain'
- Management and leadership
- Criticism
- The organisational dilemma
- What we were trying to do
- The capability value chain
- A model of capability
- The sift
- What can't organisations answer
- Size of effect (per employee)
- Top 12 measures
- What the measures mean in practice
- Three other practices
- Summary
Topics Covered
- Underpinning theory
- What is human capital?
- Intellectual capital
- Labor productivity and training
- Contingent HR
- The service profit chain
- Management and leadership
- The organizational dilemma
- The capability value chain
- Size of effect
- Top 12 measures
Talk Citation
Tamkin, P. (2009, July 30). People and performance [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved August 31, 2024, from https://doi.org/10.69645/QKUX7689.Export Citation (RIS)