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1. Introduction
2. Wellbeing in call centers
3. Understanding the benefits of health and wellbeing
4. Key thoughts
5. Agenda
6. A quote from Galen
7. History of wellbeing at work (1)
8. History of wellbeing at work (2)
9. Waddell and Burton - definition of wellbeing (2006)
10. Developing a wellbeing programme
11. Wellbeing - what does it mean?
12. Let's get healthy approach - delivery and facilitation
13. Create an integrated and sustainable approach
14. Introducing a wellbeing programme
15. What skills does a workplace champion need?
16. A successful workplace programme
17. Ensure programme aids behaviour change
18. Summary image of obesity drivers and trends
19. Economic aspect of health-related issues
20. Living longer but in poor health
21. Work related self-reported illnesses (1)
22. Work related self-reported illnesses (2)
23. Extending working life
24. Early ill health retirement
25. Costs associated with risks
26. Medical and drug costs only
27. Health management in the workplace
28. Lifestyle assessment
29. Sharing information
30. Alternative measurement of outcomes
31. Summary
32. Thank you

Topics Covered

• Understanding the benefits of health and wellbeing
• Definition of wellbeing
• Delivery and facilitation
• Creating an integrated and sustainable approach
• Successful workplace programs
• Ensuring programs aid behavior changes
• Early ill health retirement
• Cost associated with risks
• Health management in the workplace
• Lifestyle assessment
• Wellbeing essentials

Links

Series:

• Contact Center Management

Categories:

• Management, Leadership & Organisation

Talk Citation

Publication History

• Published on July 30, 2009