Share these talks and lectures with your colleagues
Invite colleaguesWe noted you are experiencing viewing problems
-
Check with your IT department that JWPlatform, JWPlayer and Amazon AWS & CloudFront are not being blocked by your network. The relevant domains are *.jwplatform.com, *.jwpsrv.com, *.jwpcdn.com, jwpltx.com, jwpsrv.a.ssl.fastly.net, *.amazonaws.com and *.cloudfront.net. The relevant ports are 80 and 443.
-
Check the following talk links to see which ones work correctly:
Auto Mode
HTTP Progressive Download Send us your results from the above test links at access@hstalks.com and we will contact you with further advice on troubleshooting your viewing problems. -
No luck yet? More tips for troubleshooting viewing issues
-
Contact HST Support access@hstalks.com
-
Please review our troubleshooting guide for tips and advice on resolving your viewing problems.
-
For additional help, please don't hesitate to contact HST support access@hstalks.com
We hope you have enjoyed this limited-length demo
This is a limited length demo talk; you may
login or
review methods of
obtaining more access.
Printable Handouts
Navigable Slide Index
- Introduction
- Personal info
- What to win?
- The Model of Excellence
- Explicit standards
- Consistency
- Sustainability
- Contact centre coaching
- Continuous improvement coaching
- Mystery shopping and contact centres
- Personal drivers
- Continue and Begin
- Celebrating success, planning improvement
- Continue and Begin usage
- Continue and Begin - 4 quality questions
- Continue and Begin - good management
- Observation or judgement? (1)
- Observation or judgement? (2)
- Judgement examples
- Observation examples
- Structure of Well-Done-Ness (1)
- Structure of Well-Done-Ness (2)
- Language that hinders (1)
- Language that hinders (2)
- Language that helps
- Can't to Can
- Can't to Can - the "why" question
- Can't to Can - freedom questions
- Can't to Can - Q flow
- Taking action
- The Model of Excellence in your contact centre
- Find out more
Topics Covered
- The model of excellence
- Explicit standards
- Contact center coaching
- Personal drivers
- Continue and begin
- Observation or judgment?
- Structure of well-done-ness
- Language that hinders
- Language that helps
- Can't to can
Links
Series:
Categories:
Talk Citation
Drake-Knight, N. (2009, July 30). Growing great contact center communicators [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved November 13, 2024, from https://doi.org/10.69645/TKEE7791.Export Citation (RIS)