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Printable Handouts
Navigable Slide Index
- Introduction
- What to expect from this talk
- Who am I
- The structure of the talk
- Setting the scene
- What do we mean by outsourcing
- Reasons for outsourcing
- Types and scope of outsourcing
- Outsourcing engagement anatomy and phases
- Project or program
- What to manage – the prerequisites
- Business rationale and intentions
- Scope and phases
- Solution and plan
- Recap of the contracting and solutioning phase
- Things to understand from the current contract
- Input to the contracting / solutioning team
- Getting up to speed – mobilizing the program
- Program structure and resources
- Governance
- Integrated planning
- Communications and change enablement
- Team mobilization
- Staying on track – managing the program
- Transition overview and general flow
- Knowledge transfer
- Cutover
- Operations & support during transition / cutover
- General monitoring and control of the program
- Seeing the checkered flag – closing the program
- Exiting (CMO) vendor checklist
- Gap list
- Closure
- After the flag
- Key take-aways
This material is restricted to subscribers.
Topics Covered
- IT outsourcing
- On-site
- Cloud hosting
- Due diligence
- Contracting
- Transition and transformation
- Projects
- Programs
- Governance
- Communications
- Knowledge transfer
- Program end
Links
Series:
Categories:
Talk Citation
Jørgensen, T. (2019, March 28). Managing outsourcing projects [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved December 22, 2024, from https://doi.org/10.69645/ULPN4635.Export Citation (RIS)
Publication History
Other Talks in the Series: Project Management: Concepts and Good Practice
Transcript
Please wait while the transcript is being prepared...
0:00
Hello. My name is Thomas Jorgensen.
I'm going to talk a little bit about how to manage outsourcing projects.
0:10
Just to set the scene here a little bit,
outsourcing is of course a lot of things,
but with my background,
I will be focusing on IT outsourcing and on
the things that you will find and you'll have to do after the contracting phase.
0:27
So just a little bit about myself.
I have just over 20 years of
consulting experience mainly from large American consulting companies.
My focus today is on driving change and standardization and cloud adoption,
and for the past 10 years,
I have been mainly working in the life sciences industry in pharmaceuticals.
My work goes back to the '90s where I've been
focusing on infrastructure technologies, predominantly, Microsoft products.
In my personal life,
I enjoy very much motorcycles and especially MotorGP,
and also touring with my wife on the long distance trips.
In addition to that, I love music and when time permits,
I'd like to go mountain biking or spinning together with other people.
1:17
Just to put some structure to this talk,
let's go through the different sections here.
In just a minute, we will be setting the scene,
just to make sure that we have a common background for
the next half hour or so we will introduce the concepts and setting the context.
So the next thing is to really understand what it is that you're
supposed to manage when you're going into an outsourcing engagement,
so it's about prerequisites and things that you should be mindful about.
Next, when you have things sorted out,
you know what to do or what you are going to manage,
we will mobilize the entire engagement.
After that, it's about executing and managing the outsourcing engagement
until we hit the finish line and about to wrap- up and close the engagement.
Finally, I will just recap what I believe are
the five most important things that you should take away from this talk.