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Printable Handouts
Navigable Slide Index
- Introduction
- Why study service operations
- What is operations?
- Characteristics of services
- Service operations strategies
- Strategic service vision (1)
- Strategic service vision (2)
- Service operations- strategy consistency
- Basic principles of de-coupling
- Decoupling (1)
- Decoupling (2)
- Managerial differences
- Two models of human resource practice
- Practitioner literature - "De-coupling is good"
- Practitioner literature - other services
- Service blueprint for fast food restaurants
- De-coupling and cost
- De-coupling and rounding of small numbers
- De-coupling and variance reduction
- Cost problems
- De-coupling and flexibility (1)
- De-coupling and flexibility (2)
- De-coupling & service quality - decentralized
- De-coupling & service quality - centralized
- De-coupling and service quality - positive aspects
- De-coupling benefits
- De-coupling disadvantages
- Back-office decoupling strategies
- Consistent functional choices for decoupling (1)
- Consistent functional choices for decoupling (2)
- Consistent functional choices for decoupling (3)
- Activities in processing a retail loan
- Modeling services de-coupling
- Industry analysis: retail lending in Nashville, TN
- Summary
- Thank you
This material is restricted to subscribers.
Topics Covered
- Characteristics of services
- Strategic service vision
- De-coupling services
- Strategies of cost, flexibility, speed and quality
- Back-office de-coupling strategies
Talk Citation
Metters, R. (2012, December 6). Service operations strategies [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved December 5, 2023, from https://hstalks.com/bm/2446/.Export Citation (RIS)