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I've changed the names here to protect the innocent. But the Majestic Hotel Paris is an independent 4-star hotel located in the center of Paris in one of the touristy areas of Paris. It's family owned, family managed. Like a lot of family businesses, everybody does a little bit of everything and nobody's really in charge of anything in particular. One of the feelings they've had for some time is that they're not doing a great job in terms of distribution. What we can do is we can look to see how they are performing compared to other hotels that are like them in the city of Paris.
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On the left-hand side, we have the hotel's performance, showing their occupancy and their average daily rate. On the right-hand side, we have their competitive set. This would be hotels that are similar to them in terms of the star rating and the location and in this particular case, whether they're branded or unbranded. I know there's a lot of information on the slide, but as you look down through the columns of figures and compare one to the other, you can see that the hotel is doing a comparatively good job compared to its competitive set. Some months its occupancy is higher than the competitive set, sometimes it's lower, but we're talking about a percentage point or two. In terms of rate, in general, it's over-performing its competitive set in terms of rate. Looking at it from a macro level, we could say that the hotel is performing relatively well compared to its competitive set in terms of distribution. But of course, we could also say that somewhere between 20 and in some cases 40% of their rooms are empty every night. There's still scope for them to improve their distribution.

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Majestic Hotel Paris: a case study in hospitality distribution

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