This case study tells the story of a professional who found that relations with a particular client were becoming strained and adversarial. By working on the aesthetics of their interactions, she managed to transform the underlying relationship and create a more positive working environment.
Ladkin, D. (2019, March 31). From struggle to success: how to use aesthetics to improve business relationships [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved April 19, 2019, from https://hstalks.com/bm/3918/.