This case study examines the success of Motorola’s complexity index in reducing complexity across its supply-chains. At Motorola, competitive pressures caused the company to increase its product variation, making it difficult to closely match demand. However, by focussing on complexity reduction, Motorola was able to significantly reduce costs and improve company responsiveness.
Khan, O. (2018, July 31). Supply chain management: Motorola’s complexity index [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved August 16, 2018, from https://hstalks.com/bm/3795/.