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The impact of generative-AI and the metaverse on knowledge management and learning

Published on September 30, 2026   14 min

A selection of talks on Management, Leadership & Organisation

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0:00
Hi there. This presentation is about the impact of generative artificial intelligence and the Metaverse on knowledge management and learning. My name is Prof. Eric Tsui from the Educational Research Center of the Hong Kong Polytechnic University. If you think about the title, it's bringing together two hot technologies and in two very important areas as well.
0:23
Well, allow me to focus on knowledge management first. In fact, I want to especially focus on tacit knowledge. Tacit knowledge is something that's all remaining in our head. It's not explicit; it's not written down. Sometimes we are subconscious about what we actually know.
0:39
As the late Prof. Nonaka once said, tacit knowledge is the source of all knowledge. In fact, tacit knowledge is a source of innovation and competitive advantage for organizations. Explicit knowledge, on the other hand, that has been externalized, cannot generate new knowledge, but tacit can. Without tacit knowledge, there's no explicit knowledge. I think that convincingly highlights the importance of tacit knowledge.
1:04
Now, in a conventional organizational environment, there's a lot of knowledge being generated. For example, there are people in organizations, and people usually work on projects. They talk. They discuss. They have meetings. There's a lot of leakage of knowledge because very few of this information is being written down in organizations. There are also repositories that store explicit assets, and there are search engines to locate for it. However, there's also leakage in knowledge because not always the stored knowledge can be accurately and conveniently retrieved. So there's another source of leakage there. Furthermore, organizations never exist in isolation. Organizations actually have sub-units and they have to interface with the rest of the world, with other organizations with government as well. So there are additional knowledge leakages when knowledge flows across these units. All in all, it's a very dim picture because we are leaking a lot of knowledge. Well, in fact, writings on the wall, businesses have long expressed the pain and the expensive costs due to the leakage of knowledge, especially tacit knowledge.

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