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Navigable Slide Index

1. Introduction
2. Jennifer Kirkby
3. Are your employees engaged?
4. Building front line staff engagement
5. A day in the life of the Widget company
6. Costumer insight
7. Creating the costumer value proposition
8. What is a costumer value proposition?
9. Famous costumer value propositions (CVP)
10. Sales through service - personal experiences
11. Joining up the conversations
12. Eliminate unproductive time
13. Case studies
14. Co-creation at John Lewis
15. WOW's for Haringey Council
16. Sales through service motivates large company
17. Sales through service - conclusions
18. Personal information

Topics Covered

• Are employees engaged?
• Training, measuring, rewarding
• Customer insight
• Creating the customer value proposition
• Sales through service
• Co-creation at John Lewis
• WOW's for Haringey council

Links

Series:

• Contact Center Management

Categories:

• Management, Leadership & Organisation
• Marketing & Sales

Talk Citation

Publication History

• Published on July 30, 2009