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Organizational conflict & crisis prevention and response

Published on March 31, 2026   15 min

A selection of talks on Management, Leadership & Organisation

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0:00
Hello and welcome to Talk Number 2. Today, we will be talking about organizational negotiation, crisis prevention, and response. This is a very specific kind of negotiation in terms of preparing ourselves for how to avoid problems that come up in business and then how to respond when those problems cannot be avoided. I've done a lot of this in my work because I get called into organizations that have had a crisis, or they want to avoid a crisis, and they want to figure out how do we change our culture, our processes, our policies so that we can make sure we have transparency, ethical environments and teams that work well together and solve small problems while they're still small problems.
0:47
As you see from the slide, we have a common British folk saying that "An ounce of prevention is worth a pound of cure." We're going to talk about that, seeing that again from the business and negotiation side. Then one of my favorite sources of quotes ironically, since I do a lot of peacework, but General George S. Patton says, "The measure of a man is not how far he falls, but how high he bounces." This is important in organizations and in business because you will have setbacks. It's not the good times that leave an impression of you for others. Your leadership, your quality as a business person, as a negotiator, as a problem solver, all of that is determined by how you respond during difficult times, during crises, not how you steer the ship in calm waters. We're going to spend some time figuring out how do we prevent and respond to crisis in business.

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