Mr. Robert Spector Journalist and Author, USA1 Talk 1 Series
Robert Spector is a best-selling author and international speaker on customer service, corporate culture, and retail. He is the author of many books, most notably, The Nordstrom Way: The Inside Story of America's #1 Customer Service Company, and his updated version The Nordstrom Way to Customer Service Excellence. He is... read moreis also the author of Amazon.com: Get Big Fast, the definitive look at the e-commerce giant, and Category Killers: The Retail Revolution and Its Impact on Consumer Culture, published by Harvard Business School Press. Robert has spoken at major conferences in more than twenty countries. He is a graduate of Franklin & Marshall College, in Lancaster, Pennsylvania.