Labour issues in hotels and their management: UK and Brexit

Published on December 31, 2023   19 min
Please wait while the transcript is being prepared...
0:00
Hello, my name is Chris Mumford. I'm the founder and managing director of Cervus Leadership Consulting. I specialise in senior executive recruitment for the hotel industry worldwide, as well as advising hotel companies on issues surrounding compensation, organisational structure, and talent management issues. It's my pleasure today to speak to you around labour issues in hotels and their management with a particular focus on the UK and Brexit.
0:32
There are two hotels here in the UK which are better known than any others, household names which have instant recognition. One is in the capital London, and the other is in a seaside town called Torquay. The London hotel boasts 267 rooms and a prestigious history, laying claim to being the first purpose-built deluxe hotel in the world. Regularly frequented by members of the British royal family, the hotel has really hosted anyone who's anyone from Marilyn Monroe to Rihanna. The Torquay hotel has a less illustrious guest list and is more synonymous with bad food, things breaking, and rude management. The London hotel is owned by a Saudi Prince, is run by an international five-star branded management company, and has 375 staff. The Torque hotel, on the other hand, is run by a vexed and harassed owner, his wife, whom he lives in constant fear of, and three employees. A housekeeper, a waiter, and a chef. The London hotel is the renowned Savoy Hotel situated on the Strand, and for many Brits, the epitome of luxury British hospitality. The other is Fawlty Towers hotel in Torquay, situated in the collective British consciousness as a fictional hotel made legend by John Cleese in the highly acclaimed 12-episode TV series from the late 1970s, widely regarded as one of the greatest TV comedies of all time.

Quiz available with full talk access. Request Free Trial or Login.

Hide

Labour issues in hotels and their management: UK and Brexit

Embed in course/own notes