Share these talks and lectures with your colleagues
Invite colleaguesWe noted you are experiencing viewing problems
-
Check with your IT department that JWPlatform, JWPlayer and Amazon AWS & CloudFront are not being blocked by your network. The relevant domains are *.jwplatform.com, *.jwpsrv.com, *.jwpcdn.com, jwpltx.com, jwpsrv.a.ssl.fastly.net, *.amazonaws.com and *.cloudfront.net. The relevant ports are 80 and 443.
-
Check the following talk links to see which ones work correctly:
Auto Mode
HTTP Progressive Download Send us your results from the above test links at access@hstalks.com and we will contact you with further advice on troubleshooting your viewing problems. -
No luck yet? More tips for troubleshooting viewing issues
-
Contact HST Support access@hstalks.com
-
Please review our troubleshooting guide for tips and advice on resolving your viewing problems.
-
For additional help, please don't hesitate to contact HST support access@hstalks.com
We hope you have enjoyed this limited-length demo
This is a limited length demo talk; you may
login or
review methods of
obtaining more access.
Printable Handouts
Navigable Slide Index
This material is restricted to subscribers.
Topics Covered
- Impact of Brexit on hospitality industry
- Hotel relationship with employees
- Pre vs. post Brexit statistics
- Brexit and the hospitality workforce
- The Gallivant hotel
- Labour turnover
Links
Series:
Categories:
Bite-size Case Studies:
External Links
- Slide 4 & 6 - Finances Online: 109 Hospitality Statistics You Must Know: 2023 Data Analysis & Market Share
- Slide 5 - UK Essays: Analysis of the Hospitality Industry
- Slide 5 - Condor Ferries: UK Tourism Statistics 2023
- Slide 7 - Hospitality & Catering News: Covid unveils the reality of Brexit for hospitality
- Slide 8 - House of Commons Library: Hospitality Industry and COVID-19
Talk Citation
Mumford, C. (2023, December 31). Labour issues in hotels and their management: UK and Brexit [Video file]. In The Business & Management Collection, Henry Stewart Talks. Retrieved September 1, 2024, from https://doi.org/10.69645/CRDF4849.Export Citation (RIS)
Publication History
Other Talks in the Series: The Business of Hospitality
Transcript
Please wait while the transcript is being prepared...
0:00
Hello, my name is Chris Mumford.
I'm the founder and
managing director
of Cervus Leadership Consulting.
I specialise in senior
executive recruitment
for the hotel
industry worldwide,
as well as advising
hotel companies on issues
surrounding compensation,
organisational structure, and
talent management issues.
It's my pleasure today to
speak to you around
labour issues in
hotels and their management with
a particular focus on
the UK and Brexit.
0:32
There are two hotels here in
the UK which are better
known than any others,
household names which
have instant recognition.
One is in the capital London,
and the other is in a
seaside town called Torquay.
The London hotel boasts
267 rooms and a
prestigious history,
laying claim to being the first
purpose-built deluxe
hotel in the world.
Regularly frequented by members
of the British royal family,
the hotel has really
hosted anyone who's
anyone from Marilyn
Monroe to Rihanna.
The Torquay hotel has
a less illustrious guest list
and is more synonymous
with bad food,
things breaking, and
rude management.
The London hotel is
owned by a Saudi Prince,
is run by an international
five-star branded
management company,
and has 375 staff.
The Torque hotel,
on the other hand,
is run by a vexed and
harassed owner, his wife,
whom he lives in constant
fear of, and three employees.
A housekeeper, a
waiter, and a chef.
The London hotel is
the renowned Savoy Hotel
situated on the Strand,
and for many Brits, the epitome
of luxury British hospitality.
The other is Fawlty
Towers hotel in Torquay,
situated in the collective
British consciousness
as a fictional hotel made legend
by John Cleese in
the highly acclaimed
12-episode TV series
from the late 1970s,
widely regarded as one of
the greatest TV
comedies of all time.