Hi, my name is David Buchanan and I'm Emeritus Professor of
Organisational Behaviour at Cranfield University School of Management in the UK.
This first talk is about readiness for an organisational change.
Are you ready? Most of us welcome change in our lives;
we get bored when nothing changes,
we actively seek out new clothes,
new friends, new music,
a new car, a new place to live,
but we don't always welcome changes that affect our jobs.
What's the difference? When you go looking for
new clothes, you're in control and it's your choice; in the organisation
changes to your job it will often be based on
someone else's decision over which you have little or no control.
This question of control is central to our response to change;
as a rule, we don't like changes over which we have no say.
How can we tell if changes in the organisation will be
resisted or welcomed by those who are going to be affected by it?
New technologies such as automation,
robotics, and artificial intelligence are often
resisted because they can lead to deskilling and redundancies,
but these technologies may be welcomed because they take over the routine and
the dangerous jobs and create opportunities to spend time on more skilled and interesting tasks.
Working with new technology often requires learning new skills thus,
increasing individual employability and opening up new career opportunities,
so your technology may be resisted in some instances and welcomed in others.