Please wait while the transcript is being prepared...
0:04
As the name suggests, Fred.
Olsen Cruise Lines is a Norwegian company owned and run by the Olsen family.
Indeed, Fred. Olsen junior runs the company.
It has a century and a half experience of cruising.
Its current fleet is modern with all the amenities
expected of a cruise ship in the 21st century.
In the context of the home market,
they operate small ships.
The market for cruising is growing rapidly, reflecting
the growth in the 50 plus population, and Fred.
Olsen, like its competitors, is adding to its capacity in line with the market.
Cruising still has a strong appeal to the older traveler.
They have the time and the money to spend on this kind of holiday.
But competitive brands like P&O,
Royal Caribbean and EasyCruises have built
ships that carry up to 4,000 passengers with every type
of entertainment on board to attract new passengers such as families and young singles.
0:57
When Fred. Olsen approached millennium, where I was working as a research consultant,
marketing were having to attract many more passengers.
They had very clear objectives of what they wanted from their research.
Firstly, they needed research to provide them
with direction for the development of the brand and
separately the product by thoroughly
understanding the needs of current and potential customers.
Secondly, to gain an understanding of what
their typical customer at the time aged on average 66.
What would they looked like in 5-10 years time?
Would their needs be the same?
And how would customers currently in their 50s,
how would their needs develop?
Thirdly, they wanted to understand how customers and
potential customers approach booking cruises and other holidays.
This was so that the marketing communications strategy
could be focused more effectively to attract customers to Fred.
Olsen. Clearly, very far-reaching objectives requiring a substantial research program.
