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0:00
Hello. My name is Susan Raines,
and I'm going to work with
you over the next 10 talks,
teaching you about international
business negotiation
and conflict management.
That would mean with your team,
with other organizations,
with regulators,
and then international
business negotiation
both at the governmental
level, but also trade, etc.,
business as we
traditionally see it.
0:28
A little bit about me.
I began my work as a
mediator and facilitator
working on international
environmental treaties
and negotiations.
Then became a professor of
conflict management at
Kennesaw State University,
which is outside of Atlanta,
one of the largest
graduate programs
in conflict management
in the United States.
I ran the master's
program for many years,
and trained graduate
students to go out into
the world to be negotiators,
business owners,
managers, ombudsmen,
other kinds of work in
the negotiation space.
I have a consulting company
that works primarily with
international organizations
who have experienced or seek to
avoid experiencing
conflicts such
as that does brand
damage, scandals, etc.
So I work with a lot
of organizations
seeking to make
sure that they have
tight corporate
cultures and negotiate
effectively around issues of
ethics within and
between organizations.
Enough about me, we're
going to dive in
and talk about some
of the basics we want
to start with here.
What is negotiation in business?
What is conflict
resolution in business
or conflict prevention
in business?
Because every negotiation has
the potential for conflict.
