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Hello and welcome
to Talk Number 2.
Today, we will be talking about
organizational negotiation,
crisis prevention, and response.
This is a very specific
kind of negotiation
in terms of preparing ourselves
for how to avoid problems
that come up in business
and then how to respond
when those problems
cannot be avoided.
I've done a lot of
this in my work
because I get called
into organizations
that have had a crisis, or
they want to avoid a crisis,
and they want to figure out
how do we change our culture,
our processes, our policies
so that we can make sure
we have transparency,
ethical environments and
teams that work well together
and solve small problems
while they're still
small problems.
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As you see from the slide,
we have a common British
folk saying that
"An ounce of prevention is
worth a pound of cure."
We're going to talk
about that, seeing
that again from the business
and negotiation side.
Then one of my favorite
sources of quotes ironically,
since I do a lot of peacework,
but General George
S. Patton says,
"The measure of a man is
not how far he falls,
but how high he bounces."
This is important in
organizations and in business
because you will have setbacks.
It's not the good times
that leave an impression
of you for others.
Your leadership, your quality
as a business person,
as a negotiator, as
a problem solver,
all of that is
determined by how you
respond during difficult
times, during crises,
not how you steer the
ship in calm waters.
We're going to spend some
time figuring out how
do we prevent and respond
to crisis in business.
