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Extended-form Case Study

Safety management system at St. Louis Lambert International Airport: a road map for the airport executive

Published on June 28, 2018   29 min

A selection of talks on Global Business Management

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0:00
Good morning. My name is Elizabeth Smart. I am the Airport Safety Management System Coordinator at St. Louis Lambert International Airport. I'm going to speak on SMS: A Road Map for Success.
0:15
Kathy Fox, Appointed Chair of the Transportation Safety Board of Canada, said it best. SMS is about helping companies find trouble before trouble finds them.
0:26
Implementing a Safety Management System or SMS at your airport means, at minimum, changing processes and at a maximum, changing mindsets, organizational norms, and culture. This much change can be overwhelming, with management finding it hard to implement and rank and file employees finding it hard to accept. However, this formalized approach to safety can assist airport executives and their managers to recognize the early warning signs of hazardous situations that might otherwise be overlooked.
0:57
Ms. Fox found that a properly implemented SMS will amplify the weak signals, encouraging managers to take corrective action before an accident occurs.
1:08
Safety Management System was born out of the Federal Aviation Administration's work to make US aviation safety regulations consistent with the International Civil Aviation Organization's standards and recommended practices.
1:23
The Federal Aviation Administration or FAA defines Safety Management System or SMS as a formal, top-down business approach to managing safety risk, which includes a systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies, and procedures. SMS is comprised of the following four pillars or functional components: Safety Policy,

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Safety management system at St. Louis Lambert International Airport: a road map for the airport executive

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