Business continuity management as an operational risk service provider: An approach to organisational resilience

Abstract

In today’s 24/7 business world, any disruption of operations is often disastrous — from both a reputational as well as a financial perspective. This paper discusses why this reality has diminished the perceived value of traditional ‘recovery capability’ business continuity management programmes among many organisations and executives. The paper proposes three steps to resiliency to show how resiliency programmes can reposition themselves to reverse this perception and provide increased value to the organisations they protect. The paper describes innovative, concrete steps to develop a programme that spans from a simple compliance, or recovery, programme, to becoming a resiliency risk service provider that can become the backbone of an organisation’s ability to maintain 24/7 availability.